Shipping and delivery
Only small paintings are able to be purchased online and will be shipped through Australia Post. Large paintings are unfortunately very costly to freight and we would prefer to only offer free pickup option for delivery of these larger works. If you would like to purchase one of the larger paintings and cannot travel to Gunnedah to collect, you might like to look into other options such as specialist art couriers or arrange collection with your preferred freight company. Get in touch by calling 0427 688 328 if you would like to discuss options for purchasing larger artworks.
AUSTRALIAN DELIVERIES ONLY VIA AUSTRALIA POST
We take all reasonable steps to ensure that your artwork arrives to you in a safe and timely fashion. Set out below is a summary of our delivery conditions.
CAN I COLLECT AN ARTWORK IN PERSON?
Absolutely. Artworks can be collected by prior arrangement with the artist by calling 0427 688 328. Usually the collection point will be 24 Abbott Street, Gunnedah unless other arrangements are made.
CAN MY ORDER BE DELIVERED TO A P.O. BOX?
Yes, as long as your PO Box can accept parcels. If delivery to the PO Box is not accepted and returned to the artist, you, the buyer, is responsible for paying for re-shipping to a valid address.
If you supply us with an incorrect address (i.e. the unit number is missing), and the item is returned to the artist, then you, the buyer, will be responsible for paying for re-delivery of the item. Please check the order confirmation email when you receive it that the shipping address is correct.
DOES SOMEONE NEED TO BE HOME FOR DELIVERY?
Yes, all deliveries take place between Monday and Friday during normal business hours. It is necessary for someone to be available to accept the delivery as Australia Post will require a signature as proof of receipt. For your convenience, we recommend having your order sent to your work address if being at home during business hours is not an option. Furthermore, our carriers provide a door-to-door service, which does not include carrying the items inside, placement, or removal of packaging. If your order includes larger items, we suggest having an additional person at the delivery address to assist with the placement of your items inside. We are unable to redirect orders once items have been dispatched.
DOES YOUR POSTAGE FEE INCLUDE INSURANCE?
Yes, freight costs include insurance.
WHEN SHOULD I EXPECT DELIVERY?
Typical delivery times are as follows:
2 – 5 business days (VIC & NSW)
3 – 5 business days (SA, ACT, QLD)
5 – 7 business days (WA, NT & TAS)
Please allow for an extra day or two for all rural deliveries.
Please note that these time frames are estimates only and we can not be responsible for shipping times after the item has been sent by the artist.
WHAT IF DAMAGE OCCURS DURING SHIPPING?
We will pack the artwork using as much padding and protection as is reasonable in order to ensure that it arrives safely. If any damage does occur to your artwork during delivery, email firstname.lastname@example.org immediately.
We want you to be completely happy with your purchase. If you don’t like your artwork we have a 7 day cooling off period. Within this period you can return the artwork to us for an exchange or full refund. You must email us within 7 days of receiving your artwork stating that you wish you return it. Shipping and insurance of the artwork back to us is at your own expense and the original cost of delivery cannot be refunded. We must receive the artwork back in the same condition you received it in order to receive a refund or exchange.